Refund & Cancellation Policy

Refund Policy

• Most reservations made on Airviollc are non-refundable, unless mention otherwise on the booking page or the confirmation email received after completion of the booking process.
  All customers automatically agree to these policies by making reservations with us. You could also confirm the refund policy of your reservation by calling our customer care.
• Some airlines do not provide refunds for certain reservations however they might give a future credit equal or less than the total amount paid at the time of booking.
• Service fee portion of is non-refundable. The service fee amount could be up to a maximum of $30.00 for domestic flights and up to maximum of $50.00 for international flights.
• Failure to arrive at the airport before the closure of check in may result in a no show. Such bookings are deemed completely non-refundable. There might be waivers given by the airline in such cases but is at the discretion of the airline.
• Reservations are fully refundable if cancelled on the same date as of making the reservation.
• In case of major schedule changes of more than 8 hours – you might be eligible for a full refund from the airlines.
• In case of cancellation due to airlines change in flight schedule or natural calamity: You might be eligible for a full refund from the airlines.
• Bookings made using discount vouchers or coupon or credits are not eligible for cash refund. They might be eligible for the same value of discount vouchers or coupons or credits.
• An email notification is sent to the customers from us, after a customer submits a cancellation request. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number.
• There isn’t a fixed timeline for a refund to reflect back into your account (original form of payment). A procedure is followed to process refunds that vary with different suppliers (consolidators or whole sellers) or different airlines. After receiving your request we have to work with consolidators or the airlines to generate refunds using waivers dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the airline it may take additional time for this to appear on your credit card statement. Usually it may take up to 60-90 days from receipt of your request to receiving credit on your statement.
• Credit card transaction fees (usually 4%) are not refundable in all circumstances. This is deemed as a post booking charge which is not reversible by our merchants.
• Refund charges or cancellation fees is charged on per person per ticket

Refund Eligibility Criteria

Refunds depend on the fare type, airline rules, and timing of the cancellation. Below are general guidelines for reference:

• Fully Refundable Tickets: Customers are eligible for a refund minus any applicable service charges.
• Partially Refundable Tickets: Certain promotional or discounted fares may be refunded in part, based on airline policy.
• Non-Refundable Tickets: These fares are not eligible for refunds but may be rebooked with applicable change fees, subject to airline approval.
• Cancelled Flights by Airline: In case of airline-initiated cancellations, full or partial refunds will be processed according to the carrier’s rules.

Refund Processing Timelines

Refunds will be credited to the original form of payment used at the time of booking. Processing timelines may vary based on bank or credit card policies.

Airline-Initiated Delays or Cancellations

If your flight is cancelled, delayed, or rescheduled by the airline, the refund or rebooking process will follow the airline’s policy. Airviollc will assist you in submitting refund requests or rebooking on available flights as per carrier availability.

In cases of natural disasters, weather disruptions, or government restrictions, refunds are processed according to airline and supplier rules.

Non-Refundable Components

• Service fees charged by Airviollc for booking assistance
• Credit card processing fees and gateway charges
• Partially used tickets or expired itineraries
• No-show passengers or travelers missing check-in deadlines are not eligible for refunds

How to Request a Refund

1. Contact our customer support team by email at info@Airviollc.com or by phone at +1-(833) 200-5272.
2. Provide your booking reference number, full name, and travel details for verification.
3. Our team will confirm eligibility and process your refund request in accordance with the supplier’s rules.
4. You’ll receive an email confirmation once the refund has been issued.

Important Information

Refund policies may vary depending on flight type, route, destination, and airline regulations. Customers are encouraged to review fare rules before completing payment.

Compliance with Consumer Laws

Airviollc complies with U.S. Department of Transportation (DOT) and international aviation consumer protection standards. We also align our practices with Google Ads’ guidelines for clarity and fairness in refund and cancellation terms.